Joey Coleman is an award-winning speaker who is an expert on customer retention and The First 100 Days®️ of a customer's life. In part one of this episode Joey and Charlie talk about how to make a remarkable customer experience. After they cover that, Joey regals us with a personal story that has shaped his ideals in this space. The two also touch on what it costs to lose a customer. Overall, this episode wraps up with asking insurance agents to look in a unique spot to gain a customer…the ones you recently lost. Join us to learn more.